About BM Skincare Store

What type of products does BM Skincare Store offer?
We specialise in affordable quality skincare and wellness products, including facial moisturisers, beauty face masks, cleansing and toning products, bodycare, baby and children’s health items, allergy and hayfever relief, dental care, feminine care, and various health and beauty accessories.
Who is BM Skincare Store designed for?
Our store caters to health-conscious individuals and families seeking premium quality skincare and wellness products at affordable prices. Our diverse product range appeals to everyone from those establishing their first skincare routine to parents shopping for family healthcare needs.
Where is BM Skincare Store based?
We’re proud of our Bath roots! Our company is located at 70 Union St, Bath, GB BA6J 6HZ, where our dedicated team carefully prepares every order with the same care and attention we’d want for our own skincare.

Product Questions

Do you offer products for sensitive skin?
Yes, we carry a range of gentle formulations suitable for sensitive skin, including our allergy and hayfever relief products, fragrance-free options, and specially formulated baby and children’s health products. We’re committed to providing accessible skincare solutions for all skin types.
Are your beauty and skincare products tested on animals?
We carefully select our product range to include brands that share our commitment to ethical practices. While policies vary by brand, we prioritise suppliers who practice cruelty-free manufacturing.
Can I find professional hair colourants on your website?
Absolutely! We offer a selection of colourants in our hair care category, providing professional-quality options for at-home use at affordable prices.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through encrypted systems to ensure your financial information remains protected.
Do I need to create an account to place an order?
While creating an account allows us to provide a more personalised shopping experience and faster checkout in the future, it’s not required for one-time purchases. Guest checkout is available for your convenience.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number, and we’ll do our best to accommodate your request before your order enters the processing stage.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping options to meet your needs:
• Standard Shipping (£12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch
• Free Shipping: Available on orders of £50 or more, processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch
Which countries do you deliver to?
We proudly serve customers across the globe! However, we’re currently unable to ship to some Asian countries and select remote regions. During checkout, our system will automatically confirm if we can deliver to your location.
How long will it take to receive my order?
After placing your order, please allow 1-2 business days for processing. Delivery times then depend on your selected shipping method and destination. Standard shipping typically arrives within 10-15 days after dispatch, while free shipping (on orders over £50) typically arrives within 15-25 days after dispatch.
Will I have to pay customs charges or import taxes?
Depending on your country’s regulations, customs duties or import taxes may apply to international orders. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for specific information about potential fees.
How can I track my order?
Once your order has been dispatched, we’ll send you an email notification with relevant tracking information. You can use this to monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).

Returns & Refunds

What is your return policy?
Your satisfaction is important to us. If you’re not completely happy with your purchase, you may initiate returns within 15 days of receiving your order. Please contact our customer service team at [email protected] to begin the return process.
Who pays for return shipping?
Return shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part. Our customer service team will provide specific instructions when you initiate a return.
How long will it take to receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Still Have Questions?

Our caring customer service team is always here to help with any additional questions you might have about our products, your order, or your skincare journey.

Email us at: [email protected]

Thank you for trusting BM Skincare Store with your wellness journey. We’re honoured to be your partner in affordable, quality skincare!