Privacy Policy

At BM Skincare Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ordinary-skincare.com and make purchases from our store.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping address, billing address, phone number
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Order Information: Products purchased, order history, preferences
• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring website
• Communication Data: Customer service inquiries, feedback, survey responses

2. How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders for skincare, beauty, and healthcare products
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping notifications, and delivery updates
• Process payments securely through our encrypted payment gateways
• Personalize your shopping experience and recommend relevant products
• Send marketing communications (only with your explicit consent)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraudulent activities
• Conduct security checks and protect against unauthorized access

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you when you make a purchase
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Legitimate Interests: To operate our business and provide you with the best service
• Consent: For marketing communications and certain types of data processing where required by law

4. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your data with:

• Payment Processors: Secure payment gateways (Visa, MasterCard, JCB, PayPal) to process transactions
• Shipping Partners: Delivery services to ship your orders worldwide (excluding some Asian countries and remote regions)
• Service Providers: Companies that help us operate our website, process data, and provide customer service
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

5. International Data Transfers

As we serve customers globally (excluding some Asian countries and remote regions), your data may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place through:

• EU Standard Contractual Clauses
• Adequacy decisions where applicable
• Other legally approved mechanisms for international data transfer

6. Data Storage and Security

We implement robust security measures to protect your personal information:

• Encryption: Advanced encryption technology for all sensitive data
• Secure Servers: Data stored on protected servers with limited access
• Payment Security: PCI-DSS compliant payment processing
• Regular Audits: Ongoing security assessments and updates
• Data Retention: We retain personal data only as long as necessary for the purposes collected, in accordance with legal requirements

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Limit how we use your personal data
• Objection: Object to certain types of processing
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent at any time
• Marketing Preferences: Opt-out of marketing communications

To exercise any of these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for relevant advertising (with your consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Children’s Privacy

While we offer Baby & Children’s Health products, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

11. Contact Us

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

Thank you for trusting BM Skincare Store with your personal information as we partner with you on your wellness journey.