Returns & Exchanges

At BM Skincare Store, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Our policy reflects our commitment to your wellness journey while ensuring fairness for all our customers.

Returns & Exchanges Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return or exchange, items must be:

• In original, unopened packaging with seals intact
• In resalable condition with all original tags and labels attached
• Accompanied by the original receipt or proof of purchase

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
2. Receive Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions.
3. Package Your Items: Securely pack the items in their original packaging, including all accessories and documentation.
4. Ship Your Return: Send the package to our return address (provided in our email response). We recommend using a trackable shipping service as you are responsible for the return shipping costs.
5. Processing: Once we receive and inspect your return (typically within 3-5 business days of receipt), we’ll notify you of the approval or rejection of your refund or exchange.

Refund Information

If your return is approved:

• Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return.
• Shipping charges are non-refundable, except in cases where we’ve made an error with your order.
• If you selected the exchange option, we’ll ship your replacement product once we’ve received and processed your return.
• For payments made via PayPal, refunds will be processed back to your PayPal account.
• Credit/debit card refunds will appear on your statement based on your bank’s processing times.

Return Request Template

To help streamline the process, please use the following template when contacting us about a return or exchange:

Damaged or Incorrect Items

If you receive a damaged product or incorrect item, please contact us immediately at [email protected] with photos of the damaged product or incorrect item received. We’ll arrange for a replacement or refund at no additional cost to you, including covering return shipping if necessary.