Term and Conditions

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Use our website and services only for lawful purposes
• Not attempt to interfere with or disrupt our website’s security or functionality
• Not use our website to transmit any harmful or malicious content
• Comply with all applicable laws and regulations in your jurisdiction

2. Products and Services

Product Range

BM Skincare Store specialises in health, beauty, and wellness products including:

• Allergy & Hayfever Relief
• Baby & Children’s Health products
• Bathing Accessories
• Beauty Face Masks
• Body Sprays and Bodycare
• Cleanse & Tone products
• Cold & Flu remedies
• Colourants and Conditioners
• Cosmetics
• Cotton Wool
• Dental Care
• Deodorants
• Digestive Health products
• Face Wipes
• Facial Moisturisers
• Feminine Care
• Footcare
• Hair Accessories

Product Information

We strive to provide accurate product descriptions and images. However, slight variations in colour or appearance may occur due to screen settings and lighting conditions. If you have specific concerns about a product, please contact our customer service team before purchasing.

Product Usage

Our products are intended for personal care and wellness. Please follow all usage instructions and consult with healthcare professionals if you have specific health concerns or conditions.

3. Ordering and Payment

Order Process

All orders are subject to product availability and verification of payment information. We process orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections. We do not store your complete payment card details on our servers.

Pricing and Currency

All prices are listed in British Pounds (£). While we strive to maintain accurate pricing, we reserve the right to correct any errors and cancel orders resulting from such errors.

4. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping – £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping – For orders over £50 via EMS (15-25 business days after dispatch)

Shipping Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs clearance and local postal services.

Order Tracking

Both shipping methods include tracking capabilities. You will receive tracking information once your order has been dispatched.

5. Returns and Refunds

Returns Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible:

• Items must be in original, unopened packaging with seals intact
• Products must be in resalable condition with all original tags and labels attached
• Original receipt or proof of purchase must be provided

Non-Returnable Products

For health and safety reasons, we cannot accept returns on:

• Cosmetics (once opened or used)
• Colourants (hair dyes and similar products)
• Face Wipes (opened packages)
• Feminine Care products (for hygiene reasons)
• Cotton Wool (opened packages)
• Any product where the original packaging seal has been broken

Refund Process

If your return is approved:

• Refunds will be processed to your original payment method within 7-10 business days
• Shipping charges are non-refundable, except in cases where we’ve made an error
• For exchanges, we’ll ship your replacement product once we’ve received and processed your return

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of BM Skincare Store or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

BM Skincare Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of those changes.